# Pronto Help Center

> Help center for Pronto

## Release Notes

- [January 2026 Feature Release: Location Tagging \(Mobile Only\)](https://support.pronto.io/en/articles/13432911-january-2026-feature-release-location-tagging-mobile-only.md): Introducing a new premium, mobile only, feature that allows members of the team to opt into location sharing upon sending a message.
- [April 2026 Feature Release: Threads](https://support.pronto.io/en/articles/14668139-april-2026-feature-release-threads.md): Introducing Threads — focused, breakout conversations that live inside your groups and DMs without cluttering the main chat.
- [April 2026 Feature Release: Chat Auto-Hide and a Small Notification Change](https://support.pronto.io/en/articles/14670476-april-2026-feature-release-chat-auto-hide-and-a-small-notification-change.md): Keep your chat drawer tidy with Hidden Chats, hide any group, DM, or thread without leaving it, and let Pronto auto-hide inactive chats for you.
- [August 2025 Feature Release: Screenshot Blocking \(Mobile Only\)](https://support.pronto.io/en/articles/11933916-august-2025-feature-release-screenshot-blocking-mobile-only.md): Introducing a new permission to prevent Screenshot Capture from a mobile device
- [July 2025 Feature Release: Polls](https://support.pronto.io/en/articles/11698848-july-2025-feature-release-polls.md): Introducing Polls
- [May 2025 Feature Release: Increased Emoji](https://support.pronto.io/en/articles/11199516-may-2025-feature-release-increased-emoji.md): Introducing and expanded Emoji library for message reactions
- [March 2025 Feature Release: Multi-Person Direct Messages, Dark Mode for Desktop etc](https://support.pronto.io/en/articles/10810061-march-2025-feature-release-multi-person-direct-messages-dark-mode-for-desktop-etc.md): Introducing Multi-Person Direct Messages, Dark Mode for Desktop, and More
- [November 2024 Feature Release: Mark a Chat Unread](https://support.pronto.io/en/articles/10185939-november-2024-feature-release-mark-a-chat-unread.md): Stay on top of your inbox with the ability to mark your messages as unread!
- [October 2024 Feature Release: Pinning a Message in chat](https://support.pronto.io/en/articles/10036152-october-2024-feature-release-pinning-a-message-in-chat.md): Pinning a Message in chat for emphasizing key messages
- [September 2024 Feature Release: Advanced Search](https://support.pronto.io/en/articles/9820456-september-2024-feature-release-advanced-search.md)
- [July 2024 Feature Release: Titles and Pronouns on the Profile Card](https://support.pronto.io/en/articles/9554858-july-2024-feature-release-titles-and-pronouns-on-the-profile-card.md): Introducing: Title and Pronouns Fields!
- [May 2024 Feature Release: Multi-File Uploads, Media Previews etc](https://support.pronto.io/en/articles/9327920-may-2024-feature-release-multi-file-uploads-media-previews-etc.md): Introducing Multi-File Upload, Media Viewer, PDF View and more
- [June 2023 Feature Release: Pinned Chats](https://support.pronto.io/en/articles/7996762-june-2023-feature-release-pinned-chats.md): Introducing Pinned Chats
- [May 2023 Feature Release: Group Announcements and Permissions](https://support.pronto.io/en/articles/7855978-may-2023-feature-release-group-announcements-and-permissions.md): Introducing Enhanced Group Announcements and Additional Group Permissions
- [October 2022 Feature Release: Desktop App](https://support.pronto.io/en/articles/6824901-october-2022-feature-release-desktop-app.md): Introducing Desktop App
- [June 2022 Feature Release: Audio Messages](https://support.pronto.io/en/articles/6338165-june-2022-feature-release-audio-messages.md): Introducing: Audio Messages!
- [June 2021 Feature Release: Pronto Search](https://support.pronto.io/en/articles/5427643-june-2021-feature-release-pronto-search.md): Introducing Search
- [April 2021 Feature Release: Replies and Threaded Messages](https://support.pronto.io/en/articles/5181332-april-2021-feature-release-replies-and-threaded-messages.md): Introducing Replies and Threaded Messaging
- [February 2021 Feature Release: Enhanced Notifications](https://support.pronto.io/en/articles/4900689-february-2021-feature-release-enhanced-notifications.md): Introducing an all new Notification system
- [December 2020 Feature Release: Multiple Account Login and Group Nicknames](https://support.pronto.io/en/articles/4665079-december-2020-feature-release-multiple-account-login-and-group-nicknames.md): Introducing Multi-Account and Structural Nicknames
- [October 2020 Feature Release: Pronto Meetings](https://support.pronto.io/en/articles/4499463-october-2020-feature-release-pronto-meetings.md): Introducing Pronto Meetings
- [June 2020 Feature Release: REST API, Permissions, and Group Announcements](https://support.pronto.io/en/articles/4169614-june-2020-feature-release-rest-api-permissions-and-group-announcements.md): New API, Customizable Permissions, Group-Level Announcements
- [April 2020 Feature Release: Screen Sharing in Pronto Meetings](https://support.pronto.io/en/articles/3955766-april-2020-feature-release-screen-sharing-in-pronto-meetings.md): Enhancements to LIVE video sessions to include simultaneous Screen and Camera sharing.

## Organization Management

- [Why can't I edit a permission?](https://support.pronto.io/en/articles/4148279-why-can-t-i-edit-a-permission.md)
- [Organization Management](https://support.pronto.io/en/articles/4031417-organization-management.md): How do manage people within my organization, set their permissions, and run reports?
- [Roles and Permissions](https://support.pronto.io/en/articles/4148273-roles-and-permissions.md): Controlling the features available to people within your Pronto organization

## Pronto API

- [API Reference](https://support.pronto.io/en/articles/4165092-api-reference.md): Overview of the Pronto API

## Pronto Features

- [Location Tagging](https://support.pronto.io/en/articles/13431771-location-tagging.md): A premium, mobile only, feature that allows members of the team to opt into location sharing upon sending a message.
- [Features Video](https://support.pronto.io/en/articles/4868877-features-video.md): Full list of features videos available across all articles.
- [Guías de Funciones de Pronto](https://support.pronto.io/en/articles/5538716-guias-de-funciones-de-pronto.md): Lista completa de videos de funciones disponibles en todos los artículos.
- [General Pronto Overview](https://support.pronto.io/en/articles/2870317-general-pronto-overview.md): Quick tour of some of the features within Pronto.
- [Signing in to Pronto](https://support.pronto.io/en/articles/4352675-signing-in-to-pronto.md): How do I sign in to Pronto from either the Web App or a Mobile Device using either an email address or phone number?
- [Signing out of Pronto](https://support.pronto.io/en/articles/4391657-signing-out-of-pronto.md): How do I sign out of Pronto from the web app or mobile device?
- [Signing in to an Additional Account](https://support.pronto.io/en/articles/4653703-signing-in-to-an-additional-account.md): How do I sign into an additional account?
- [User Profile Card and User States](https://support.pronto.io/en/articles/4653884-user-profile-card-and-user-states.md): How do I display a user’s Profile Card? How do I know if a user left the group or organization?
- [Displaying Groups in Common](https://support.pronto.io/en/articles/4653901-displaying-groups-in-common.md): How do I find out which groups another user and I have in common?
- [Read Receipts](https://support.pronto.io/en/articles/2870351-read-receipts.md): Who have seen my messages? How far have they read in the conversation so far?
- [User Status](https://support.pronto.io/en/articles/2870375-user-status.md): How do I know who is online or how long they have been offline?
- [Block or Unblock a User](https://support.pronto.io/en/articles/5243425-block-or-unblock-a-user.md): How do I block or unblock a user?
- [Dark Mode \(iOS Only\)](https://support.pronto.io/en/articles/5177884-dark-mode-ios-only.md): How do I switch the light or dark mode settings?
- [Custom App Icon \(iOS Only\)](https://support.pronto.io/en/articles/5177901-custom-app-icon-ios-only.md): How do I change the Pronto app icon to my Organization’s custom logo?
- [Searching in Pronto](https://support.pronto.io/en/articles/5337466-searching-in-pronto.md): How do I use Pronto search to find something?
- [Reply Chains and Threads:](https://support.pronto.io/en/articles/5177869-reply-chains-and-threads.md): Learn the difference between Replies \(inline, chained message strings\) and the new Threads feature. When should you use each one?
- [Direct Messages](https://support.pronto.io/en/articles/2870344-direct-messages.md): How do I send a one-to-one message to someone?
- [Hiding and Unhiding a Direct Message](https://support.pronto.io/en/articles/4655590-hiding-and-unhiding-a-direct-message.md): How do I hide a direct message to someone I’m barely communicating with? How do I unhide a message I have previously hidden?
- [Using @mention to Get Someone’s Attention](https://support.pronto.io/en/articles/4847871-using-mention-to-get-someone-s-attention.md): How do I get someone’s attention using an @mention?
- [Message Forwarding](https://support.pronto.io/en/articles/3006812-message-forwarding.md): How do I forward a message to another person or multiple groups?
- [GIFs, Emojis, and Reactions](https://support.pronto.io/en/articles/2870391-gifs-emojis-and-reactions.md): How do I send a GIF? How do I add an emoji? How can I respond to a message with a reaction?
- [Instant Translation](https://support.pronto.io/en/articles/2870377-instant-translation.md): How do I send and receive messages in a different language? How do I set my Language and Translation settings?
- [Photo and Video Sharing \(Mobile Only\)](https://support.pronto.io/en/articles/2870380-photo-and-video-sharing-mobile-only.md): How do I record or send photos and videos?
- [Attachments](https://support.pronto.io/en/articles/2870388-attachments.md): How do I attach and send a file?
- [File Scanning \(Mobile Only\)](https://support.pronto.io/en/articles/3919042-file-scanning-mobile-only.md): How do I scan multiple documents with my mobile device and add them to a single PDF document?
- [File Retrieval](https://support.pronto.io/en/articles/4590176-file-retrieval.md): How do I find files that have been previously shared in Pronto?
- [Using the Share Button \(Mobile Only\)](https://support.pronto.io/en/articles/5083522-using-the-share-button-mobile-only.md): How do I share an object in Pronto with other apps and services?
- [Group Invite Links](https://support.pronto.io/en/articles/6136437-group-invite-links.md): How do I create a link to invite people to my group? How can I add new users to Pronto through a group link?
- [Creating a Group and Adding Users](https://support.pronto.io/en/articles/2870341-creating-a-group-and-adding-users.md): How do I create a new group and add people to that group?
- [Group Settings](https://support.pronto.io/en/articles/3993011-group-settings.md): A quick overview of the Group Setting screen. People section, notifications, media entries, and permissions.
- [Adding Users to a Group](https://support.pronto.io/en/articles/4495599-adding-users-to-a-group.md): How do I add a user to a group?
- [Adding People from Other Groups \(Group Merging / Group Cloning\)](https://support.pronto.io/en/articles/4390638-adding-people-from-other-groups-group-merging-group-cloning.md): How do I add people from multiple existing groups into one group?
- [Setting a Category or Group Nickname](https://support.pronto.io/en/articles/4656197-setting-a-category-or-group-nickname.md): How do I set a category or group nickname that only I can see?
- [Hiding and Unhiding a Group](https://support.pronto.io/en/articles/4675528-hiding-and-unhiding-a-group.md): How do I Hide or Unhiding a Group using the Group Setting?
- [Reverting a Category or Group Nickname \(Back to Original Name\)](https://support.pronto.io/en/articles/4656759-reverting-a-category-or-group-nickname-back-to-original-name.md): How do I switch a nickname back to the original name before?
- [Setting a Person's Role in the Group](https://support.pronto.io/en/articles/4495597-setting-a-person-s-role-in-the-group.md): How do I assign a person’s role in the group?
- [Generating and Expiring Group Codes](https://support.pronto.io/en/articles/2870349-generating-and-expiring-group-codes.md): How do I generate a group join code that will allow other users to join the group? How do I expire a group code so it can’t be used anymore?
- [Removing Users from a Group](https://support.pronto.io/en/articles/2870487-removing-users-from-a-group.md): How do I remove one or more users from a group?
- [Leaving a Group](https://support.pronto.io/en/articles/2870457-leaving-a-group.md): How can I leave a group?
- [Deleting a Group](https://support.pronto.io/en/articles/4438400-deleting-a-group.md): How do I delete the group?
- [System Notification Settings \(Mobile Only\)](https://support.pronto.io/en/articles/4848961-system-notification-settings-mobile-only.md): Why can’t I make notification changes? Notifications are disabled and there is a red bell icon?
- [Do Not Disturb Setting](https://support.pronto.io/en/articles/4849022-do-not-disturb-setting.md): How do I disable and silence all notifications in Pronto? How do I enable them again?
- [Controlling Notifications](https://support.pronto.io/en/articles/4849156-controlling-notifications.md): How do I set notification settings for all group messages?
- [Group Overrides](https://support.pronto.io/en/articles/4928276-group-overrides.md): How do I control a specific groups notifications?
- [Observing a Meeting](https://support.pronto.io/en/articles/4497634-observing-a-meeting.md): How do I join a meeting as an observer? What are my options?
- [Broadcasting a Meeting](https://support.pronto.io/en/articles/4498195-broadcasting-a-meeting.md): How do I start a Meeting? What options are available?
- [Viewing a Recorded Meeting](https://support.pronto.io/en/articles/4498232-viewing-a-recorded-meeting.md): How do I view a recorded meeting?
- [Sharing your Screen \(Web app only\)](https://support.pronto.io/en/articles/4527133-sharing-your-screen-web-app-only.md): How do I share my screen during a meeting?
- [Viewing a Recorded Meeting](https://support.pronto.io/en/articles/4527201-viewing-a-recorded-meeting.md): How do I view a recorded meeting?
- [Announcements](https://support.pronto.io/en/articles/3828643-announcements.md): Working with Announcements
- [Task Management](https://support.pronto.io/en/articles/2870384-task-management.md): How do I make and assign tasks?
- [Adding a User by Importing a Contact \(Mobile Only\)](https://support.pronto.io/en/articles/5083407-adding-a-user-by-importing-a-contact-mobile-only.md): How do I add a user from an existing contact on my mobile device?
- [Setting the Organization Profile Image \(Web App Only\)](https://support.pronto.io/en/articles/4677604-setting-the-organization-profile-image-web-app-only.md): How do I change the default profile image for my organization to include my logo?
- [Adding a User to the Organization](https://support.pronto.io/en/articles/2870468-adding-a-user-to-the-organization.md): How do I add a new user to my organization?
- [Permanently Removing a User from the Organization](https://support.pronto.io/en/articles/2870475-permanently-removing-a-user-from-the-organization.md): How do I permanently remove a person from the entire organization completely?
- [Adding a Group to the Organization](https://support.pronto.io/en/articles/2870489-adding-a-group-to-the-organization.md): How do I add a new group to my organization?
- [Adding Users to a Group using the People Screen](https://support.pronto.io/en/articles/4758605-adding-users-to-a-group-using-the-people-screen.md): How do I add one or multiple users to a group from the People screen?
- [Permanently Removing a Group from the Organization](https://support.pronto.io/en/articles/4847711-permanently-removing-a-group-from-the-organization.md): How do I permanently remove a group from the organization?
- [Removing Multiple People from a Group](https://support.pronto.io/en/articles/4438494-removing-multiple-people-from-a-group.md): How do I remove one or multiple people from a specific group?
- [Removing Multiple Groups from a Specific Person](https://support.pronto.io/en/articles/4438463-removing-multiple-groups-from-a-specific-person.md): How do I remove multiple groups from a specific person?

## Funciones de Pronto

- [DESCRIPCIÓN GENERAL DE PRONTO](https://support.pronto.io/en/articles/5611151-descripcion-general-de-pronto.md): Un tour rápido de algunas de las funcionalidades en Pronto.
- [BUSCADOR EN PRONTO](https://support.pronto.io/en/articles/5715587-buscador-en-pronto.md): ¿Cómo se usa el buscador de Pronto para encontrar algo?
- [RESPUESTAS Y CONVERSACIONES ENLAZADAS](https://support.pronto.io/en/articles/5715601-respuestas-y-conversaciones-enlazadas.md): ¿Cómo puedo crear una conversación enlazada? ¿Cómo puedo responder a una conversación enlazada?
- [USAR LA MENCIÓN CON @ PARA LLAMAR LA ATENCIÓN DE ALGUIEN](https://support.pronto.io/en/articles/5715606-usar-la-mencion-con-para-llamar-la-atencion-de-alguien.md): ¿Cómo puedo llamar la atención de alguien utilizando la mención con @?
- [Opción No Inerrumpir](https://support.pronto.io/en/articles/5715614-opcion-no-inerrumpir.md): ¿Cómo apago y silencio todas las notificaciones en Pronto? ¿Cómo las activo nuevamente?
- [Controlar Notificaciones](https://support.pronto.io/en/articles/5715617-controlar-notificaciones.md): ¿Cómo programa ajuste de notificaciones para todos los mensajes de grupo?
- [Transmitir una Reunión](https://support.pronto.io/en/articles/5715682-transmitir-una-reunion.md): ¿Cómo empiezo una Reunión? ¿Qué opciones hay disponibles?

## Pronto's Integration with Canvas

- [How do I integrate Pronto with my Canvas?](https://support.pronto.io/en/articles/8871764-how-do-i-integrate-pronto-with-my-canvas.md): This description will help you understand the process of Integration. For a full setup, please reach out to cs@pronto.io
- [Integrating Pronto with Canvas Live Events For Real-Time Enrollment Updates](https://support.pronto.io/en/articles/14812535-integrating-pronto-with-canvas-live-events-for-real-time-enrollment-updates.md): How to configure Canvas Live Events to send real-time enrollment updates to Pronto.
- [Pronto's Integration with Canvas Features Overview](https://support.pronto.io/en/articles/3330328-pronto-s-integration-with-canvas-features-overview.md): A quick features overview for using Pronto in Canvas.
- [Finding your Main Canvas Email Address](https://support.pronto.io/en/articles/3276097-finding-your-main-canvas-email-address.md): How do I find the correct Canvas email address that is needed to log into Pronto on a mobile device?
- [Accessing Pronto within Canvas](https://support.pronto.io/en/articles/2775444-accessing-pronto-within-canvas.md): How do I access Pronto inside of Canvas?
- [Signing in to Pronto](https://support.pronto.io/en/articles/2775181-signing-in-to-pronto.md): How do I sign in to Pronto from either the Web App or a Mobile Device using either an email address or phone number?
- [Pronto Course Management](https://support.pronto.io/en/articles/3966061-pronto-course-management.md): How do I use the Course Management tool to manually sync classes or disable unused one?
- [How do I add myself to Course Groups as an Instructor?](https://support.pronto.io/en/articles/7792837-how-do-i-add-myself-to-course-groups-as-an-instructor.md): This guide will show instructors how to be included in the course groups created for Students via the Canvas People tab.
- [Course Management FAQ](https://support.pronto.io/en/articles/3943774-course-management-faq.md): Common questions about Pronto's tool for teachers
- [Pronto's Canvas Gradebook Integration — Overview](https://support.pronto.io/en/articles/15485737-pronto-s-canvas-gradebook-integration-overview.md): With Pronto's Canvas Gradebook Integration, Teachers can easily assign points for activity in specific Pronto groups
- [For Instructors: Setting Up a Pronto Assignment](https://support.pronto.io/en/articles/15485739-for-instructors-setting-up-a-pronto-assignment.md): How to complete the setup form, what the FERPA acknowledgment means, and how assignment open/close dates work.
- [For Instructors: Reviewing & Grading Student Activity in SpeedGrader](https://support.pronto.io/en/articles/15485740-for-instructors-reviewing-grading-student-activity-in-speedgrader.md): Within SpeedGrader, Pronto now introduces an Activity View
- [Does Pronto Support Scoped Tokens for Canvas?](https://support.pronto.io/en/articles/3553532-does-pronto-support-scoped-tokens-for-canvas.md): A quick list of the required scopes for the Pronto LTI/API integration in Canvas.
- [Student's QuickStart Guide](https://support.pronto.io/en/articles/8417680-student-s-quickstart-guide.md): 5 Easy steps to get started with Pronto on your mobile device.
- [Canvas Student Introduction](https://support.pronto.io/en/articles/8418146-canvas-student-introduction.md): A short Video introduction for using Pronto within Canvas

## Blackboard Schools

- [Pronto // Blackboard Basics](https://support.pronto.io/en/articles/3809452-pronto-blackboard-basics.md): This will walk you through the essential functions of Pronto and how to access it from your Blackboard course.
- [How to find your Blackboard email address so you can sign into Pronto.](https://support.pronto.io/en/articles/3276101-how-to-find-your-blackboard-email-address-so-you-can-sign-into-pronto.md): How to find your Blackboard Email Address
- [Finding your Pronto Email Address in Blackboard Learn](https://support.pronto.io/en/articles/3279223-finding-your-pronto-email-address-in-blackboard-learn.md): How to find the email address that's linked to your Blackboard Learn account
- [Finding your Pronto Email Address in Blackboard Ultra](https://support.pronto.io/en/articles/3279227-finding-your-pronto-email-address-in-blackboard-ultra.md): How to find your email address in Blackboard Ultra so you can log into Pronto
- [Logging in to Pronto on Android](https://support.pronto.io/en/articles/2775442-logging-in-to-pronto-on-android.md): How students, faculty, and administrators can log in to Pronto on Android devices.
- [Logging into Pronto on iPhone](https://support.pronto.io/en/articles/2775411-logging-into-pronto-on-iphone.md): How users can log in to Pronto on iPhone.
- [Missing Courses in Pronto Course Management?](https://support.pronto.io/en/articles/4365333-missing-courses-in-pronto-course-management.md): How to make sure your courses show up in the course management tool
- [Blackboard Course Management](https://support.pronto.io/en/articles/4324096-blackboard-course-management.md): Learn about the Pronto Course Management web portal for Blackboard and how to enable or disable Pronto in courses and groups.
- [Can instructors access Blackboard groups inside of Pronto?](https://support.pronto.io/en/articles/2829599-can-instructors-access-blackboard-groups-inside-of-pronto.md): How do instructors gain access to the pronto side of a Blackboard group?

## FAQs

- [Mobile Notifications](https://support.pronto.io/en/articles/4738652-mobile-notifications.md): Why aren’t notifications showing up on my mobile device?
- [Enabling Third-Party Cookies on Web Browsers](https://support.pronto.io/en/articles/4299051-enabling-third-party-cookies-on-web-browsers.md): Browser must be configured to accept third-party cookies to avoid issues with accessing Pronto.
- [Grant Access to Microphone, Camera, and Screen Recording](https://support.pronto.io/en/articles/4261934-grant-access-to-microphone-camera-and-screen-recording.md): Grant access to microphone, camera, and screen recording for Livestreaming etc.
- [How do I sign into Pronto?](https://support.pronto.io/en/articles/3273143-how-do-i-sign-into-pronto.md): You've downloaded the Pronto mobile app. Now how do you sign in?
- [Finding the Correct Phone Number or Email Address to Sign Into Pronto](https://support.pronto.io/en/articles/3276114-finding-the-correct-phone-number-or-email-address-to-sign-into-pronto.md): The key is to use whichever phone number or email address your organization has on file for you
- [Privacy: who can see the groups that I'm a part of?](https://support.pronto.io/en/articles/3063410-privacy-who-can-see-the-groups-that-i-m-a-part-of.md): Can other users see which groups I'm in? Who can read my messages?
- [DOWNLOADING THE PRONTO APP](https://support.pronto.io/en/articles/8174492-downloading-the-pronto-app.md): This article will provide instruction on downloading the Pronto Desktop and Mobile applications as well as basic login instructions.
- [Requesting Account Deactivation](https://support.pronto.io/en/articles/8686184-requesting-account-deactivation.md)
- [Recents Category & Badge Counts](https://support.pronto.io/en/articles/12641495-recents-category-badge-counts.md): How does the Recents Category and Badge Count process work in Pronto? We've laid it all out for you here in this article so you can understand why your messages are notifying you the way that they ...