Pronto

Introducing and expanded Emoji library for message reactions

May 2025 Feature Release: Increased Emoji

Introducing Multi-Person Direct Messages, Dark Mode for Desktop, and More

March 2025 Feature Release: Multi-Person Direct Messages, Dark Mode for Desktop etc

Stay on top of your inbox with the ability to mark your messages as unread!

November 2024 Feature Release: Mark a Chat Unread

Pinning a Message in chat for emphasizing key messages

October 2024 Feature Release: Pinning a Message in chat

September 2024 Feature Release: Advanced Search

July 2024 Feature Release: Titles and Pronouns on the Profile Card

Introducing Multi-File Upload, Media Viewer, PDF View and more

May 2024 Feature Release: Multi-File Uploads, Media Previews etc

June 2023 Feature Release: Pinned Chats

Introducing Enhanced Group Announcements and Additional Group Permissions

May 2023 Feature Release: Group Announcements and Permissions

October 2022 Feature Release: Desktop App

June 2022 Feature Release: Audio Messages

June 2021 Feature Release: Pronto Search

Introducing Replies and Threaded Messaging

April 2021 Feature Release: Replies and Threaded Messages

Introducing an all new Notification system

February 2021 Feature Release: Enhanced Notifications

Introducing Multi-Account and Structural Nicknames

December 2020 Feature Release: Multiple Account Login and Group Nicknames

October 2020 Feature Release: Pronto Meetings

New API, Customizable Permissions, Group-Level Announcements

June 2020 Feature Release: REST API, Permissions, and Group Announcements

Enhancements to LIVE video sessions to include simultaneous Screen and Camera sharing.

April 2020 Feature Release: Screen Sharing in Pronto Meetings

Ben Cannon

Lauren Luker

Customer Success

This will contain release notes for new features and interface changes across all platforms. 

Release Notes

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.